1. Introduction
OneCoach ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide to us, including:
- Name, email address, phone number
- Profile photo and bio
- Payment information
- Physical address (for in-person sessions)
- Date of birth
- Communication preferences
2.2 Coach-Specific Information
For coaches, we additionally collect:
- Professional qualifications and certifications
- Background check results
- Business tax information
- Insurance information
- Session pricing and availability
2.3 Automatically Collected Information
When you use our platform, we automatically collect:
- IP address and device information
- Browser type and version
- Operating system
- Usage data and analytics
- Cookies and similar tracking technologies
3. How We Use Your Information
We use your information to:
- Provide and maintain our services
- Process bookings and payments
- Communicate with you about your account and sessions
- Send you updates, newsletters, and promotional materials (with your consent)
- Improve our platform and user experience
- Verify coach credentials and conduct background checks
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Resolve disputes and enforce our terms
4. Information Sharing and Disclosure
4.1 With Other Users
When you book a session, we share necessary information between athletes and coaches to facilitate the coaching relationship, including names, contact information, and session details.
4.2 Service Providers
We share information with third-party service providers who perform services on our behalf, including:
- Payment processors
- Cloud hosting providers
- Email service providers
- Analytics providers
- Background check services
4.3 Legal Requirements
We may disclose your information if required by law, court order, or governmental request, or to protect the rights, property, or safety of OneCoach, our users, or others.
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.
6. Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request access to your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Objection: Object to processing of your information
- Restriction: Request restriction of processing
- Withdraw Consent: Withdraw consent for marketing communications
To exercise these rights, contact us at [email protected]
7. Children's Privacy
Our services are not directed to children under 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
For athletes under 18, a parent or legal guardian must create and manage the account.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Regular security assessments
- Access controls and authentication
- Employee training on data protection
- Incident response procedures
However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
10. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences
- Understand how you use our platform
- Improve our services
- Deliver personalised content and advertising
You can control cookies through your browser settings. For more information, see our Cookie Policy.
11. Third-Party Links
Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.
12. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including:
- Right to know what personal information is collected
- Right to know whether personal information is sold or disclosed
- Right to opt-out of the sale of personal information
- Right to deletion
- Right to non-discrimination
We do not sell personal information. To exercise your CCPA rights, contact us at [email protected]
13. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 6 above.
Our legal basis for processing your information includes:
- Performance of a contract
- Legitimate interests
- Your consent
- Legal obligations
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our platform and updating the "Last updated" date. Your continued use after changes constitutes acceptance of the updated policy.
15. Contact Us
For questions about this Privacy Policy or our privacy practices, contact us at:
Email: [email protected]
Address: 123 Fitness Avenue, New York, NY 10001
Data Protection Officer: [email protected]