Frequently Asked Questions

Click the "Sign Up" button in the top right corner and fill in your details. You can sign up using your email or connect with Google/Facebook for quick registration.

Creating an account and browsing coaches is completely free. You only pay when you book sessions with a coach.

All coaches undergo a thorough verification process including credential checks, background screening, and reference verification. We ensure every coach meets our high standards.

Yes, you can work with different coaches at any time. We encourage you to find the coach that best fits your needs and goals.

Our coaches hold relevant certifications, have professional experience in their sport, and many are former professional athletes or have coached at elite levels.

Browse coaches, select your preferred coach, view their availability, and click "Book Session". You can choose date, time, and session type (online or in-person).

You can cancel up to 24 hours before your session for a full refund. Cancellations within 24 hours may incur a cancellation fee depending on the coach's policy.

Both! Coaches offer online sessions via video call and in-person sessions depending on location. You can filter by your preference when searching.

Session lengths vary by coach and sport, but typically range from 30 minutes to 90 minutes. You can see session options on each coach's profile.

We accept all major credit cards, debit cards, PayPal, and various other payment methods depending on your region.

Payment is processed when you book a session. The amount is held and released to the coach after the session is completed.

Yes, if you cancel 24+ hours before your session. For cancellations within 24 hours, refunds depend on the coach's cancellation policy.

You'll need a device with a camera and microphone (computer, tablet, or smartphone) and a stable internet connection. Specific sports may require additional equipment.

We have a built-in video conferencing system, but coaches may also use Zoom, Google Meet, or other platforms. This will be specified when booking.

Contact our support team immediately. If technical issues prevent the session from happening, we'll help reschedule or provide a refund.